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Troubleshooting Mobile Camera Issues

What to do if your mobile device's camera isn't working within the app

iOS (iPhone & iPad)

1) Open up your device settings and navigate to "Apps"

iOS Settings - Apps

2) Select Schedule2.IT from the list of applications

20250224_013554479_iOS

3) Allow Schedule2IT to access your device's camera

Camera App Permission

 

Changing Safari Permissions

If the camera is still not working within the app, it may be due to the permissions of your default browser:

1) Device Settings > Apps > Safari

2) Select "Camera" within the Safari app settings

safari app settings ios

3) Ensure that the camera access is set to either "Ask" or "Allow"

safari camera access

If you are accessing app.schedule2.it from the safari browser on your device, navigate to the page menu (select the three dots) and make sure that the camera is not denied under the website settings. 

ScreenRecording_02-23-2025 21-55-08_1

 

Android OS

1) Open your device settings & select "Apps"

android app settings

2) Select Schedule2.IT from the list of applications, then select "Permissions" 

3) Ensure that the camera is under the list of allowed permissions. If not, change the access to "Allow only while using the app"

 

Changing Chrome Permissions

If the camera is still not working within the app, it may be due to the permissions of your default browser:

1) Open Google Chrome web browser on your Android device.

2) Navigate to the three vertical dots at the top right corner.

3) Moving down the list, select Settings and then select Site Settings.

4) Locate the Camera option and ensure that the permission is not "blocked".

Allowing Camera Access on Chrome Mobile Android

 If you see app.schedule2.it under the "Blocked" list, tap the site > Access your camera > Allow.

Sometimes, you may get a “Permission denied” pop-up. If so, go to your device settings, find Chrome in the list of apps, and enable camera permissions separately.

Allow Access to Camera via Chrome App Settings